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Ross said the TSA has sent him paperwork to file a claim, but repair estimates will take time to gather. Since 2010, the TSA has paid passengers $3 million for broken, lost or stolen luggage, according to a recent USA Today investigation. Keep in mind we do handle nearly 35 million pieces of baggage each year, including thousands of instruments.” “Situations such as this are exceedingly rare. “Our goal is to have all baggage arrive safely with the customer,” Peter Fitzpatrick, of Air Canada’s media relations office, told the Star. “If customers want to guarantee they are able to carry their instrument on board, they are able to purchase an additional seat, and we do have many customers that choose to do that.”Īir Canada said it is trying to determine how the damage occurred and the company has been in contact with Ross to request a repair estimate. “I do want to clarify that we do welcome customers to carry on their instruments, provided there is space in the overhead bins to accommodate,” United Airlines spokesperson Jennifer Dohm told the Star. United Airlines said it is also looking into the situation and has been in touch with Ross. “Our officers are trained to treat passengers and their belongings with dignity and respect,” Anderson said. “They just threw in an inspection tag,” Ross said.īruce Anderson, of the TSA public affairs office, said a thorough investigation will be conducted once a claim is filed. agency that supervises airport security aimed at countering terrorism - left a notice inside the case, which makes him wonder if its employees are responsible for the damage. Ross says the Transportation Security Administration - the U.S. He usually carries the case on on, but was asked to check it because the overhead bins were full. Air Canada has stepped up and said that they will repair his custom made Beneteau, he had the guitar in a $1500 Accord carbon fibre guitar case.
Don Ross says his guitar was damaged by TSA on an Air Canada flight from Europe operated by United Airlines. “The pattern of the cracks told me immediately that the guitar had been taken out of the case and dropped,” he said.
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Noticing a bulge in the case, Ross opened it to discover his custom built guitar - which he estimates is worth $10,000 - was cracked in several places. It was at Pearson International Airport that he learned that his guitar had been damaged. He landed in Chicago before taking an Air Canada flight to Toronto on Friday night. “I reluctantly handed it over,” the musician said.
The bins were already at capacity when Ross boarded, so he was told it would have to go through special handing. A Canadian guitarist says he could be out thousands of dollars after his livelihood was “destroyed” in an airline’s care.ĭon Ross was flying back from a performance at a festival in Munich, Germany, when, he says, a United Airlines employee told him that he couldn’t put his guitar in the overhead bin.
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